At School Uniform Direct, we want to ensure that your school wear remains in excellent condition and lasts as long as possible. Here are some tips to help you get the most out of your garment:
Wash Dark Colours Separately: To prevent colour bleeding, always wash dark-coloured garments separately from light-coloured ones.
Wash Inside Out: Turning the garment inside out before washing minimises bobbling caused by washing machine drums pulling on the fabric fibres.
Keep Away from Fire: Ensure that garments are kept away from fire or any sources of high heat.
Have More Than One Garment: Due to heavy usage throughout the week, it's advisable to have multiple sets of each garment. This rotation will help extend the lifespan of your school uniform.
Use Less Powder/Detergent: Modern washing machines use less water, so it's essential to use a suitable amount of detergent to avoid color fading.
Avoid Fabric Softener: Fabric softeners may break down garment fibres and cause deformations. It's best to avoid using them.
Use Non-Biological Washing Powder/Detergent: Non-biological washing products are recommended as they do not contain enzymes that can break down colours and fibres.
Do NOT Tumble Dry or Use Direct Heat: Avoid tumble drying or exposing acrylic-based garments to direct heat over 40 degrees. This can cause the garment to change shape, bobble, and lose colour. For knitwear, sweatshirts, and sweatshirt cardigans, we do not recommend tumble drying.
By following these care tips, you can extend the life of your school uniform and keep it looking good for longer. Remember, all our garments undergo rigorous testing to ensure durability and quality, but proper care plays a significant role in maintaining their appearance. If you have any specific questions about caring for your garments, feel free to reach out to our customer support team at help@sud.co.uk. We're here to assist you in getting the most out of your school wear.
To return an item, follow these steps:
Contact us with details of what you would like to return.
If needed, you can email us at info@sud.ae for assistance.
Ensure the item is in brand new, in resalable condition, with original packaging and tags.
Send the item back to us within 28 days of receipt, along with your invoice and a completed returns sheet
Use registered post and purchase insurance with your carrier for the item's value to protect against loss or damage during shipping.
Yes, you are responsible for the return postage fees unless the product is faulty or damaged.
Collect from Store Option: Orders can be ready to collect from the store usually within 2 working days. Customers will receive an email notification before they can collect the order from the store.
Standard Delivery Option: Orders can be dispatched to customers within 3-5 working days.
Priority Delivery Option: Orders can be dispatched to customers within 1 working days.
Yes, you can change your delivery address after placing an order, but here's what you need to know:
Act quickly and contact our customer support as soon as possible.
If your order is still being processed, we can update the address easily.
Once the order is in transit, changing the address may not be possible.
Certain delivery methods may have shorter processing times, making address changes harder.
Please reach out to us through phone, email, or live chat to request the address change.
We're here to provide a positive shopping experience, and we appreciate your cooperation to ensure smooth delivery.